Administrative Policies

Refund Policy
The IRS Nationwide Tax Forum Online (NTFO) self-study seminars are self-directed and all the necessary information for the seminar is received upon registration for CPE credits; no refunds are provided.

Cancellation Policy
If a participant has not completed a seminar they register for to receive CPE credit, and the seminar has been archived in NTFO because it is outdated, the participant can take another course at no additional cost. Seminar changes can be addressed via the "Contact Us" Tab.

Policy on Technical Accuracy and Relevance/Written Policy Statement
These seminars are current through the presentation date. Since changes may have occurred, no guarantees are made concerning the technical accuracy after the presentation date. Go to www.irs.gov for any tax changes. All seminars are reviewed annually by subject matter experts from respective IRS business units.

Record Retention Policy
NTFO will hold in its database the following information on registrants that registered for CPE credit for a period of five (5) years:

• Name of Applicant
• Preparer Tax Identification Number (PTIN)
• E-mail Address
• Course Title for which the
• CPE credit is applied
• Certificate of Attendance

Complaint Resolution
NTFO will resolve complaints or answer questions regarding seminars or CPE Certification in a professional and timely manner. You may reach us by using the "Contact Us" tab or email us at: *taxforums@irs.gov.